Frequently Asked Questions
Everything you need to know about your Jarbo shopping experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days. We also offer expedited shipping options at checkout for faster delivery.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Sale items are eligible for store credit only.
How do I determine my size?
Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for a more relaxed, luxury fit.
Do you ship internationally?
Yes, Jarbo ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your location.
How should I care for my Jarbo garments?
To maintain the quality of our premium fabrics, we recommend following the specific care instructions on the inner label, though dry cleaning is preferred for most knitwear.
Can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.